 |
General Policies
|
Please take a few minutes to review our policies and call us if you have any questions.
- You will receive an e-mail confirmation within 24 hours of placing your online order.
- Orders will be shipped out within 3 to 4 business days on all in-stock items. In cases where a backorder does occur, we will order the merchandise from the manufacturer and ship to you as soon as we receive the merchandise (usually within 7-14 days). If the merchandise is delayed for an extended period of time, we will ship the in stock and available items to you, with a follow up shipment of the backordered items with no additional shipping charges to you.
- You will also receive notification by e-mail of the status of any back orders.
|
|
Credit Card
- Please note that we accept American Express, Mastercard, and Visa.
- Orders will be charged to your credit card prior to merchandise shipment.
- Merchandise and/or shipping discounts will be reflected on your actual credit card bill, but not the e-mail confirmation notice.
- International orders which request shipping to an alternate address other than the billing address must have the alternate address listed with the issuing credit card company. This will be verified along with cardholder name, address, and phone number.
|
|
Order Cancellation
Orders may be cancelled at anytime prior to the shipping of your order by:
Email: info@lorisgolfshoppe.com
Phone: 910-575-0871 or toll free 1-800-606-0871
FAX: 910-575-0872
|
|
Contact Us |
Write:
Lori's Golf Shoppe
9966 Beach Drive, SW
Calabash, NC 28467
|
Phone:
910-575-0871
1-800-606-0871
|
Email:
info@lorisgolfshoppe.com
|
|
|
|
|
Return Policies |
All returns sent via U.S. Postal Service must be received by:
Lori's Golf Shoppe
Post Office Box 4878
Calabash, NC 28467
Within 30 days from original date of delivery.
Returns sent via FedEx, UPS, or other parcel shipping means must be received by:
Lori's Golf Shoppe
9966 Beach Drive, SW
Calabash, NC 28467
Within 30 days from original date of delivery.
Customers are responsible for shipping costs to return merchandise unless damaged or defective. |
|
| Click HERE to download a Return Policies form. |
|
- Returns RECEIVED after 30 days from the original delivery date will count towards merchandise exchange or store credit only, less the shipping and handling costs.
- Returns are recommended through UPS, Fed-Ex, or via the U.S. Postal Service Registered, so you may track the return. For your protection against loss we recommend that you insure merchandise for its full value.
- Insurance - Please insure the shipment for your own protection and keep your receipts until we confirm that we have received the merchandise and it is in new condition. If the shipment is damaged in transit, we cannot accept it as a return and you will need to seek reimbursement from the shipper, e.g., UPS or USPS.
|
|
Return Credit Policies |
- Credits will be issued for returns received within 30 days from the original date of delivery.
- Credits will be issued back to your original payment method, ie Visa, Master Card, American Express , or Pay Pal.
- Credits will include the original amount paid for the merchandise less any shipping and handling costs.
- Shipping and handling charges are not refundable.
|
|
Shipping |
- You will receive free ground shipping on all orders over $100 within the Continental United States.
- For shipments to Alaska, Hawaii, and Puerto Rico an additional $10.00 freight surcharge per order will be added to the shipping charges.
- You will receive e-mail notification for additional shipment charges outside of the United States, requesting your approval prior to shipment.
|
|
Store Privacy Policies
- Our site is secure, however if you feel safer giving your credit card information by phone, please call us at 910-575-0995, toll free 1-866-598-0630, or FAX your order to 910-575-0872.
- Personal information such as name, address, phone, or e-mail will never be provided to any outside companies and is strictly for the use of Lori's Golf Shoppe to process your order.
|
|
Taxes
- We collect state sales tax when the shipping address is within North Carolina (7%).
- Sales tax will not be charged on orders purchased outside of North Carolina.
- Purchaser is responsible for taxes, duties, and/or fees to the state or country where the merchandise is being delivered. Please contact your local tax and/or customs office if you need additional information regarding this.
|
|
Warranties
- Merchandise should be inspected carefully upon receipt.
- We offer a 30 day in-house warranty against manufacturer defects.
- Please contact us by phone if you have any problems after 30 days and we will make every effort to resolve the problem.
|
|
Defective Merchandise
- If you receive defective merchandise, let us know with 5 business days.
- You can then return it and you will be credited for the full amount of purchase.
- Return shipping will be arranged through the supplier or ourselves.
|
|
|
|
